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Integrated Eyecare is focused on providing out-of-sight eye care experience for its customers and passionate about giving back to the local community.
Now a family run business, Dr. Carmiencke's daughter Dr. Kirsten Carmiencke Scott joined the practice in June 2008 after three years of service with the United States Navy.
"The health of our patients' eyes and vision is our primary concern, although we also wish to provide them with an exceptional overall experience in our office", said Dr. Scott.
With its focus on the patients, Integrated Eyecare also believes in being friendly and efficient throughout the eye care experience. Whether meeting patients' needs for glasses and contact lenses, to scheduling an immediate exam for a patient with an emergency, or making the check-in process easier with online forms, the practice offers exceptional customer service.
"We are using advanced systems for identification of eye problems and enhancing vision but also systems
such as large flat screen video monitors for teaching and education about our patient's unique visual needs."
For customer service improvements and business planning IE continuously measures their performance with customer satisfaction tools. Once gaps are identified in our performance we as a team work to and develop processes to close the gaps. Attempting to run on time is one of the organizations strong values that the entire staff works toward as part of the eye care experience at Integrated Eyecare. In this regard one of our goals is to work towards completing the Baldrige application process.
Roots of Integrated Eyecare go back to 1937 when the eye care practice was first established on Wall Street by Dr. Staples. In 1952, Dr. Staples sold the practice to Dr. Don Schuman who in 1977 turned the practice over to Dr. Carmiencke. Within months of joining the practice he was invited to join with thirty other community members in the starting of the Greater Bend Rotary Club.
It was through Rotary and its "service above self" attitude that kept the community focus for our practice. Dr. Carmiencke has been involved with many community organizations including serving on the boards of the Family Resource Center, Bend Area Habitat for Humanity,Greater Bend Rotary Club, and the Cascade Historic Preservation Foundation. He has also served on both state and national optometric organizations.
Just as there has been a continuation of our business customer service focus there is a strong legacy commitment to community. Last fall Dr. Scott with members of Integrated Eyecare worked with Project Connect and received one of the "Super Hero Awards" for providing eye care to many homeless of Deschutes County. She continues to be a volunteer provider for vision care for children with Healthy Beginnings, InfantSEE and VIM. She also is involved with a local PEO group which raises money to support the education of women.
Another of the legacies that has continued over the decades with Integrated Eyecare is the focus on the importance of vision care for children. That continued emphasis on visual training and appropriate children's vision testing lead to our work with Denny Maloney and establishing the Deschutes Juvenile Vision Project and more recently Integrated Eyecare played a large part in establishing the Children's Vision Foundation to screen for children's vision issues that previously had been ignored.
Integrated Eyecare is proud to be recognized for its commitment to its customers and the community.
452 NE Greenwood Avenue
Bend, OR 97701